Law Firm Technical Support
Computer Solutions for NY & NJ Law Firms
- Hardware Sales:
- Desktop or laptop computers installed and configured to suit your specific needs, utilizing Windows 7, Vista or XP, as well as Server set ups. We will configure your machines at the time of installation
- We build customized computers with your specifications. Law firm technical support is a distinct field that Step Up Technical Solutions specializes in.
- Software:
- Installation and Configuration of Operation Systems
- Installation of Protection Fault Applications
- Installation of Customized Software
- Upgrades and Repairs:
- Optimize your computer’s performance
- Free expert advice from trained hardware and software engineers, regarding upgrades and other concerns regarding your law firm technical support. Expert advice is yours at no charge when you consult our engineers regarding upgrades
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- To ensure maximum productivity, we will inspect and make suggestions on the following:
- existing hardware
- network Infrastructure
- operating systems
- Should we detect any security or performance issues, we will provide you with our suggested solutions
- Implement suggested changes upon your approval
Inspections:
Network Solutions
LAN / WAN setup
Wiring Installation
Wireless Network setup
Wireless Network setup
Network troubleshooting
- Design and Specifications
- Consult our experts on the best types of equipment to suit your requirements, and specification of the optimum hardware and software configurations to provide the very best computing experience for you and your employees
- Wiring
- Specification and installation of all required cabling. Installation can be carried out on the weekend or after hours to minimize disruption
- Installation
- Installation and configuration of servers, workstations and other associated systems. Installation can be carried out on the weekend or after hours to minimize disruption
- Troubleshooting
- Network troubleshooting issues and problems
- Remote Management of your PC and Servers
- 24/7 monitoring of their network
- Problems are spotted and fixed before they experience any downtime
- No need to invest in any new hardware
- Dozens of checks carried out every 5 or 15 minutes
- Computer Data Recovery
- Laptop Computer Repair
- Internet Security System
- Regular reports to keep track of their network’s status and health
- A remote monitoring and management solution at a cost-effective price.
- Round-the-Clock network monitoring and unlimited remote support for flat, predictable
monthly rates available
Computer Training for Business
Professional training and continuing education are vital to getting the biggest return on a technology investment. Training truly pays for itself by cutting down on a learning curve, increasing productivity, and creating greater opportunities to capture billable time that you might have missed.
- Helpdesk
- Complete Helpdesk Support
Step-Up Techsolutions provides live end-user Helpdesk support 24/7, 365 days a year and we can support an extensive list of applications used by the legal industry, such as:
iManage
DeltaView
Summation
Carpe Diem
Microsoft Office Training
- Using live phone and e-mail support – along with an extensive knowledge base and remote desktop sharing – we are able to diagnose and resolve many application issues. We are able to resolve more than 85% of software issues on the very first call. Using our custom ticket-tracking and workflow system, we track issues and keep you informed of their status from the time of receipt until the issue is resolved to your complete satisfaction.
- Overflow Support
- Step-Up Tech Solutions can supply IT staff to cover for employees who may be out on leave, on vacation, or perhaps during a particularly busy time for your firm. You may also save money by outsourcing your help desk calls during regular business hours.
- Expert for Hire
- Need training? Our expert trainers are available to help you learn to use the applications and devices you need in order to stay on top of today’s technology. Call us to discuss your needs and we will custom tailor classes for you and your employees.
- Comprehensive Law Firm Technical Support
- As you can see, Step Up Technical Solutions provides a comprehensive scope of specialized expertise in law firm technical support that will meet and exceed your law firm’s needs.